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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
General
Our pieces can be purchased directly through us. To begin, please email us at contact@oddcollective.in.
We will share our price list along with details on shipping costs and the ordering process. Once you confirm your selection, an official invoice will be issued with secure online payment options or bank transfer.
We truly appreciate your interest in a custom model. Currently, we don’t offer bespoke customisations. Each piece in our collection is thoughtfully designed as part of a larger narrative, and we focus on delivering those designs in their intended form.”
Yes we ship internationally and we deliver to most countries around the globe.Please write to us at contact@oddcollective.in and our team will guide you through the process.
Yes, we ship to most locations in India with our domestic shipping partners. Please write to us at contact@oddcollective.in
As each piece is carefully crafted to order,our lead time is approximately 6–8 weeks from order confirmation dependent on order sizes. For international orders ,shipping time generally takes an additional 4-8 weeks.
Yes, shipping and packaging charges are billed at actuals. These will be shared based on your order and delivery location.
We do not have a physical showroom at this time,as we primarily function on a made-to-order model.
We do not provide a formal warranty but we offer an annual maintenance contract for easy upkeep and any necessary servicing at an additional cost.
At Odd Collective, most of our pieces are made to order or produced in limited quantities, therefore we do not offer returns or exchanges.
If your item arrives damaged during transit, we will arrange a replacement. Please report any damage within 7 days of delivery by emailing contact@oddcollective.in, along with clear photographs of the product, the external packaging, and the shipping box.
For items that aren't damaged there is no replacement or refund available.
We believe in crafting with intention. Each piece is made to order, allowing us to honour the material, the process, and the narrative behind the design ,rather than producing in volume.
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